ATTENDANT AND IVR
What is IVR?
Imagine a smarter auto attendant which not just sounds great
but allows a customer to actually help themselves and get
them to an agent promptly. That is an Interactive Voice
Response or IVR. The difference between IVR and an auto
attendant is that an IVR can be directed through a caller’ voice
or by pressing a specific number to choose an option. It
provides information and also collects information from the
including addresses, case numbers, credit
numbers for payments over the phone, birthdays and much
The auto attendant system allows you to
interact through a computer or other devices,
without needing a phone operator or a human
to intervene and it guides you through the
procedure. For example, an auto-attendant
provides caller a menu like ‘dial 1 for sakes
assistance’, ‘dial 2 for technical support’ and
so on. Also, this system comes into play
whenever you require call
voicemail or redirect
incoming calls to a
different Virtual phone number and so on.
IVR TECHNOLOGY - WHERE IT USED? &
HOW DOES IVR WORKS?
❑An IVR system an auto communication
technology. IVR provides callers a mean to
interact with companies over the phone without
the requirement for human assistance. Callers
connect to an auto computer system through
phone, that can direct their phone call by series
of scripted prompts. IVR allows callers to
exchange information, make transactions or
reach a representative.
Where It Used?
How Does IVR
❑ In simple terms, whenever a caller encounters
voice response through mobile or phone line and
so on, usually, it is IVR which gets to work and
makes voice communication possible. Basically, an
IVR is used to make simple computer-human
interaction and dialogues, to help callers navigate
a simple interactive procedure.
❑ An IVR system is used by businesses of every size
to eliminate the unnecessary overhead to answer
the routine inquires from callers. If a caller just