How Can Hotels Deal Better with the
Covid-19 has hit the travel and hospitality industry quite hard. Even when there are
relaxations in the guidelines and more people have started traveling for emergency reasons,
hotels are finding it hard to deal with the situation. Mr. Alexander Samek of Proper
Hospitality and Kor Group has some excellent ideas to help hoteliers manage operations better
in this pandemic scenario.
Communicate the adherence to guidelines
For hotel owners, it is very important to over-communicate how the property is being cleaned
at all times for the removal of the virus, and how often the area is being cleaned up. This can
go a long way to reduce the anxiety of guests. During these times, over-communicating
hygiene and safety information can help a lot in reducing cancellations and improve hotel
bookings even from the fewer number of travelers out there.
Adjust types of rates and policies
Owners and managers must check whether bookings are being deterred due to hotel policies.
In these times of uncertainties, it is necessary to be completely flexible. It is also a good idea
to ensure that the non refundable rates are offered at a higher discount. As Alex Samek Kor
puts it, hoteliers need to go out of the way to provide customers with utmost convenience,
which can ensure goodwill and repeat business when the situation goes back to normal.
Upgrade the welcome packs for visitors
These need to have all the essential items, including a mask, sanitizer, anti-bacterial hand
wash and other important stuffs, such as beverages and biscuits, to ensure a comfortable