CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN
REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION
PROFESSIONAL SERVICES AGREEMENT
THIS PROFESSIONAL SERVICES AGREEMENT (“ Agreement ”), dated July 26, 2007 (the “ Effective Date ”), is between
OFFICE DEPOT, INC., a Delaware corporation located at 2200 Old Germantown Road, Delray Beach, FL 33445 (“ Office Depot ”),
including its subsidiaries and affiliates and SUPPORTSOFT, INC., located at 1900 Seaport Blvd., 3rd Floor, Redwood City,
California 94063 (“ SupportSoft ”) (each of SupportSoft and Office Depot, a “ Party ,” and together, the “ Parties ”). Office
Depot and SupportSoft agree as follows:
1. Definitions . In addition to terms defined elsewhere in the Agreement, the following terms have the meanings ascribed to
1.1. “ Customer ” means a purchaser of technology support services from Office Depot who has entered into a Work
Order with Office Depot for those services and purchases the services for internal use and not for distribution or
1.2. “ End User License Agreement ” or “ EULA ” means the license agreement accompanying SupportSoft Software and
governing end users access to and use of the Software.
1.3. “ Intellectual Property Rights ” means all current and future worldwide patents, patent applications, copyrights,
copyright registrations and applications therefore, mask work rights, trade secrets, and all other intellectual property
rights recognized anywhere in the world, now known or later developed, and the related documentation or other
tangible expression thereof, including documentation related to ownership.
1.4. “ Software ” means the SupportSoft software, in object code, and any accompanying documentation, that
SupportSoft may provide to Office Depot pursuant to an SOW for distribution to Customers, solely for Customers’
internal use in conjunction with the purchase of Services.