Indian Consumer Forum
We always complaint about duplicity and cheating about our shopkeepers and always complaint about the matter to our family and friend and
sometimes wish that there is some platform where we can file our complaints. Now, Consumer Forum has been introduced which gives distressed
costumers to raise their issues against discrimination. Let us first understand what consumer forum is? A consumer forum is a legal way of filing ones
complaint so that complaints are heard and legal actions could be taken against them. In a consumner forum, one just has to file an online Consumer
Complaint. The lengthy procedure of running from a lawyer to another is solved and it is also cost friendly.
Many people are not aware of their consumer rights and are therefore cheated. Consumer Forum helps to protect the costumer rights. Even I was
not aware about my consumer rights and became the victim of injustice. A few months ago I bought a new Nokia 97 from a nokia store and infact
was quite elated with my new stylish phone. Little did I know that I will encounter problem with a phone like N97.The phone's battery was faulty and it
never gets charged. So, called up customer care centre for the replacement of the cell as it was still in its warranty period. Although they refused to
replace the phone and instead promised to change the battery. For a week or two the phone kept lying there in the customer care centre. I made
several calls but they had all the excuses ready with them. I was agonized and depressed with the irresponsible behaviour of Nokia. Nokia has a good
reputation in the market and an act like this is not expected . Organizations have social responsibility towards customers. They are accountable for
customer protection. An act like this can taint one's image.
Then someone advised me to lodge a complaint in the consumer forum India. At first I was apprehensive about filling a consumer complaint and
getting involved with all the legal procedure, but later I got to know that it is an easy way of complaining