CHANGE & KNOWLEDGE MANAGEMENT
PART A : CHANGE MANAGEMENT
MODULE 1 – PERSONAL GROWTH
1) Self Awareness:
Is the ability to be aware of what one is feeling?
Is self understanding
Is the knowledge of one’s true feelings at the moment?
Is one of Goleman’s five dimensions of emotional intelligence in the workplace?
• Eg: Raju recognises that he is angry, so that he will wait himself to cool down and
gather more information before taking an important personnel decision.
2) Self Analysis & Management/Self Monitoring:
Definition: A systematic attempt by an individual to understand and analyse one’s
own personality without the help – another.
If a person knows his skills and abilities it will help him to develop greater self
confidence and enable him to present a positive image to those he deals in.
• Self analysis of skills will lead to:
− Working effectively with others – approachability, teamwork, co-
operation, rapport and adaptability”
− Communication – listening, enthusiasm, clarify, pertinence, confidence.
Judgements and decision making – decisiveness, research, planning,
reaching a conclusion, evaluation.
− Persuading and influencing – communication, leadership, negotiation,
motivation, charisma, determination, forcefulness, vision, empathy.
− Ability to solve problems – critical thinking, analysis, lateral thinking,
− Time management – ensuring assignments are done on time.
− Use of IT – word processing report to solve problems quickly.
− Achieving one’s goals – determination, commitment, will power
resolution, stamina, ambition, energy, resistance.
− Specialist subject knowledge.
• Self analysis provides the opportunity to turn potential failures into triumphs,
through appropriate interpretations.
• After analysis one has to self manage. There are 12 steps of self management:
− Make a decision that you desire to achieve the goal.
− Believe that you will achieve the goal.
− Write down your goal on paper.
− Be honest with yourself.
− Analyse your present position.
− Use deadlines.