CHAPTER PAGE
Book of Business Etiquette, by Nella Henney
Project Gutenberg's The Book of Business Etiquette, by Nella Henney This eBook is for the use of anyone
anywhere at no cost and with almost no restrictions whatsoever. You may copy it, give it away or re-use it
under the terms of the Project Gutenberg License included with this eBook or online at www.gutenberg.org
Title: The Book of Business Etiquette
Author: Nella Henney
Release Date: October 13, 2007 [EBook #23025]
Language: English
Character set encoding: ISO-8859-1
*** START OF THIS PROJECT GUTENBERG EBOOK THE BOOK OF BUSINESS ETIQUETTE ***
Produced by Audrey Longhurst, Marcia Brooks and the Online Distributed Proofreading Team at
http://www.pgdp.net (This file was produced from images from the Home Economics Archive: Research,
Tradition and History, Albert R. Mann Library, Cornell University)
Book of Business Etiquette, by Nella Henney
1
The Book of BUSINESS ETIQUETTE
The Book of Business Etiquette
Garden City New York Doubleday, Page & Company 1922
COPYRIGHT, 1922, BY DOUBLEDAY, PAGE & COMPANY
ALL RIGHTS RESERVED, INCLUDING THAT OF TRANSLATION INTO FOREIGN LANGUAGES,
INCLUDING THE SCANDINAVIAN
PRINTED IN THE UNITED STATES AT THE COUNTRY LIFE PRESS, GARDEN CITY, N. Y.
First Edition
RESPECTFULLY INSCRIBED (AS BEFITS AN AUTHOR)
TO THREE BUSINESS MEN
ACKNOWLEDGMENT
It would be a pleasure to call over by name and thank individually the business men and the business
organizations that so graciously furnished the material upon which this little book is based. But the author
feels that some of them will not agree with all the statements made and the inferences drawn, and for this
reason is unable to do better than give this meager return for a service which was by no means meager.
CONTENTS
PART I
Book of Business Etiquette, by Nella Henney
2
CHAPTER PAGE
I. THE AMERICAN BUSINESS MAN 1
II. THE VALUE OF COURTESY 17
III. PUTTING COURTESY INTO BUSINESS 40
IV. PERSONALITY 70
V. TABLE MANNERS 94
VI. TELEPHONES AND FRONT DOORS 108
VII. TRAVELING AND SELLING 130
VIII