All contents are Copyright © 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Cisco Advanced Services Network Management Systems
Architectural Leading Practice
Contents
Introduction
Preface
Intent
Network Management Goals and Requirements
Operational Goals
Functional Requirements
Network Management Architectural Model
Hierarchical Approach to Network Management
Reducing Downtime (MTTR)
Silos
Manager of Managers
Automation
Inventory Management
Overlapping Managers
NMS Operational Dependencies
Auditing
Remediation
NMS Collection Stations
Hardware Redundancy
System Backup
Uninterruptible Power Supply
SNMP Community Strings
SNMP Polling Standards
NTP
DNS
Telnet/SSH
Glossary of Terms
Introduction
Preface
This document is intended to provide the reader with a high-level guide to help establish a network
management architecture that can be implemented as one the goals toward providing a world-
class network and support infrastructure.
The document will detail the Advanced Services network management proposed strategy and how
it relates to the ISO and IT Information Library (ITIL) management models.
Cisco® uses both the functional fault, configuration, accounting, performance, and security
(FCAPS) model as defined by the ITU standards and the ITIL framework to assess network
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All contents are Copyright © 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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management areas. ITIL references and terminology are used in this document. Specifically, this
document incorporates several of the ITIL service management concepts. This document contains
strategies regarding incident and problem management as they relate to the ITIL framework..
This document should help you focus on requirements based on the documented network
management philosophy and an existing understanding of your network management objecti