Who Do I Call For Help If Aglearn
Is Not Working For Me?
AgLeam has various "help" associated with different components of this system. Please
review the types of issues below each listing, and use the information to contact the
individual or group.
Computer Setting Issues?
Forgotten usr am
Tun off pop-up blockr •
You receive an error
Crsdoes not launch
One f the computer
you to movforward/
use doesn't allw you
to take tests
ave trouble printing
a com ltion certificate
Call the DA Help Desk
For Computer Technical
Call the AgLearn Help
Iues at 202-720-9898
Desk at 1-866-633-9394
Contact the DA Aglearn Administrator at 202-260-4378 or email to Janet.Lynch@usda.gov:
If the course does not appear in your learning plan .
If you need to have your account activated.
If you don't know who to call about a problem experienced AND your problem is
not identified in one of the examples above.
Some USDA staffmembers
have Internet Explorer 7.0 (IE7) loaded on their computers.
various problems from time to time as a result of this feature.
written by Plateau Systems, which has yet to certifY its supportfor
the software with IE7. This doesn't mean
AgLeam won't work on IE7, just
that any problems related to IE7 may not be addressed.
Currently all content
accessible via AgLeam
is written for IE6. Preliminary
tests have identified some courseware will not work in IE7 and
that others exist is highly likely. At this time, there is no known "cure" for the problems
that might be