Boots The Chemists
06/10/2005
1
From 7 intranets to CMS to portal
SLA Seminar, London
Helen Day
Helen Day
Implementation Manager
Helen.Day@Boots.co.uk
Agenda
• A bit about me and Boots
• Where did we start?
– 7 intranets
– Content management @ Boots
• Our first opportunity to sort out content
– Rethinking the content, focusing on the users
• Migrating our content
– How?
– What could we have done better?
• Portal: our second opportunity to sort content
– Rethinking the content again
•
In summary - the story so far and key lessons learned
Boots The Chemists
06/10/2005
2
A bit about Boots
• 131,000 ltrs of Boots children's multi-vit syrup sold / yr
• Boots sells 772 bottle of nail varnish / hour
• A boots brand toothbrush is sold / second
• 85 people in the UK use Nurofen / second
• 1400 stores in the UK
• Employ 68,000 people
• Sell Strepsils in 120 countries
• Turnover
£5+ bn
• Operating profit £500+ m
Where did we start?
Boots The Chemists
06/10/2005
3
Boots intranet - the last 5 years
Re-author
some
content
again
Develop a
stores portal
Migrate all
content
Implement a
CMS
7 intranets
2005
2004
2003
2002
2001
Some of our old sites…
Boots The Chemists
06/10/2005
4
Boots intranet - the last 5 years
Re-author
some
content
again
Develop a
stores portal
Migrate all
content
Implement a
CMS
7 intranets
2005
2004
2003
2002
2001
Content management at Boots
Content
Area
Content
Area
Content
Area
Content
Area
WebserverContent
Area
Content
Area
Content
Area
Content
Area
DevelopmentareaContent Area
Administrators review
and reject or approve
content
(2 per content area)
Content
authors
create content
Approval
Approval
Approval
Approval
Live to intranet
IS&T link new content into navigation via the Site Administration
Database to different audiences
Boots The Chemists
06/10/2005
5
TeamSite webserverContent
Area
Content
Area
Content
Area
Content
Area
Boots Healthcare
International
SAP portal (some Head Ofice)
BTC StoreNet
Healthcare Services
stores
Boots Opticians
stores
Boots The Chemists
Head Office intrane