The Product Quality Benchmark Report
Achieving Quality across the Global Manufacturing Network
— Sponsored by —
The Role of Quality in Global Manufacturing Benchmark Report
All print and electronic rights are the property of AberdeenGroup © 2005.
AberdeenGroup • i
ressure from customers, regulatory agencies, and shareholders is driving manufac-
turers to produce higher quality products as they continue to strive for additional
cost reductions. Although quality is a key determinate of customer satisfaction and
long term corporate viability, many companies continue to struggle with basics such as
data collection, maintaining disparate systems, and enforcing standard operating proce-
dures. Connecting quality processes from the supplier, through production, and out to the
end-customer remains an elusive goal for too many manufacturers. Designing and manu-
facturing on a global basis poses additional challenges such as the need to standardize
quality goals and govern processes across partners and remote locations.
Key Business Value Findings
• Best-in-class manufacturers are more disciplined in the enforcement of SOPs
(standard operating procedures) and are better able to quickly respond to quality
issues than their poorer performing counterparts.
• Strategic priorities vary by industry sector; for instance, discrete manufacturers
are focusing on designing quality into the product, consumer product companies
are launching initiatives to improve quality procedures, and process manufactur-
ers are focusing on employee certification and training.
• Leading manufacturers are overcoming challenges by incorporating metrics, im-
plementing corporate education programs, and embedding corrective action pro-
grams into daily processes.
Implications and Analysis
This report demonstrates that better performing companies have mastered the quality ba-