A crisis or disaster, however caused, can
strike an organisation at any time. It is most
devastating when it is sudden. At such
times, there needs to be a well rehearsed
contingency plan to ensure there is a
positive, focused and effective response.
The principles of good crisis management
are straightforward but many companies
frequently fail to apply them correctly.
Actually identifying a crisis, for example,
is not always as easy as it might seem.
It’s because of this that good crisis
management procedures include triggers
for the early identification of incidents and
the invocation of an appropriate response.
Insight will assist you in developing a
practical crisis management framework
• Integrate your existing contingency
plans and lines of communication
• Identify the members of a Crisis
Management Team and their
• Provide the required focus for an
• Manage exercises to validate plans and
improve staff training and awareness.
A generic plan
Insight Consulting has extensive experience
in operational response to crises and the
development of crisis management plans.
Our experts will work with you to identify
how your management structure – and its
inherent roles and responsibilities – can be
best applied to protect your staff and key
business processes. We’ll also help you
to develop appropriate plans that can
be used to respond to any incident –
whatever its cause.
The Golden Hour
As with casualty response, there is a ‘Golden
Hour’ following the identification of a crisis
when the immediate response must be as
professional as the crisis is debilitating or
potentially devastating. If this response
is considered and coordinated, the
subsequent crisis management action
is far more likely to be effective.
Ensure your organisation is prepared to handle
a major incident or crisis
• Enhanced safety of staff and customers
• Compliance with regulatory requirements
• Mitigation of effects from a major
incident or emergency