Assignment No 1 (HRM624)
To resolve these kinds of dispute we need to be very vigilant about. The major threat of
these kinds of disputes is lose of money, especially when we are dealing on behalf of
another party. For example in this given case, company officers are dealing with the
fraudulent on behalf of company.
Before giving any proposed solution and any mode of resolution we need to have
information regarding all of the possible modes of dispute resolution.
Negotiation is a discussion among two or more people with the goal of reaching an
Broadly speaking, negotiation is an interaction of influences. Such interactions, for
example, include the process of resolving disputes, agreeing upon courses of action,
bargaining for individual or collective advantage, or crafting outcomes to satisfy various
interests. Negotiation is thus a form of alternative dispute resolution.
Negotiation involves two basic elements: the process and the substance. The process
refers to how the parties negotiate the context of the negotiation, the parties to the
negotiation, the relationships among these parties, the communication between these
parties and the tactics used by the parties. The substance refers to what the parties
negotiate over, the agenda the issues, the options, and the agreements reached at the end.
Mediation is a voluntary and confidential process in which a neutral third-party facilitator
helps people discuss difficult issues and negotiate an agreement. Basic steps in the
process include gathering information, framing the issues, developing options,
negotiating, and formalizing agreements. Parties in mediation create their own solutions
and the mediator does not have any decision-making power over the outcome.
Conciliation is the least intrusive of third-party processes. A neutral person agreeable to
all parties is selected to serve as conciliator. The conciliator serves as a go-between.