Total Cost of Ownership for
Enterprise Content Management
Discover how to cut through the complexity of the ECM
technology stack, avoid proprietary lock-ins and significantly
reduce costs by using Open Source ECM software
ALFRESCO WHITE PAPER SERIES
TOTAL COST OF OWNERSHIP FOR ECM
Enterprise Content Management (ECM) is traditionally thought of as very expensive to license and
extremely costly to roll-out and scale. Additionally, it often requires expensive hardware and
supporting software in the underlying stack.
For a long time, the ECM industry was dependent upon a model based on high cost and complexity,
with the vendor controlling the customer through proprietary power. ECM pricing models are often as
complex as the product offering, with literally thousands of options for customers to consider when
pricing a product configuration. Customers are not clear on what extras are required to deliver a
working system, what fair value is based on usage, or what rights they have regarding software use.
As a result, it is difficult for customers to understand and control the total cost of ownership of ECM.
These hidden extras pricing models continue because they are an important source of revenue for
some enterprise software companies. However, the lack of transparency on true pricing has major
implications when an audit occurs.
Fortunately, there is now an alternative. The most scalable collaboration sites and websites in the
world now run on open source software. These Web 2.0 sites have commoditized the scaling process
and changed the way content is both accessed and mashed-up. In short, given their requirements,
they would not be affordable or economical without open source. They have changed the economic
landscape of both ECM and Reliability, Availability and Scalability (RAS). Open Source allows
companies to do more with less and have a solution that focuses on: