Asia Pac Telecoms Provider Standardizes on
Convergys Solutions to Drive Business Results
September 16, 2010 10:27 AM Eastern Daylight Time
CINCINNATI--(EON: Enhanced Online News)--Convergys Corporation (NYSE: CVG), a global leader in
relationship management, announced today it has successfully completed a complex customer migration and
Convergys Smart BSS Solutions upgrade for a leading telecommunication and information service provider in the
Asia Pacific region on time and on budget.
This client provides nationwide cellular postpaid services through two brands, one on a CDMA network and the
other on a GSM network. The client had been running and maintaining two separate installations of Convergys
Rating and Billing Manager Smart App to support the brands’ subscribers.
The client wanted to drive efficiencies in its operations by consolidating its billing platforms, which would also enable
it to offer bundled services to its CDMA and GSM network subscribers.
The migration was particularly complex, involving two different brand offerings, each with its own tariff, marketing,
rating, and network structure, as well as a system upgrade for its CDMA subscribers. Despite these challenges,
Convergys completed the migration and upgrade successfully on time and on budget.
"The client had a vision of how it could drive cost savings and, at the same time, better serve its subscribers,” said
Bob Lento, President, Information Management, Convergys. "Our solutions, migration, and implementation expertise
made that vision a reality. We completed the complex project on time and on budget so that the client and its
subscribers could quickly realize the benefits from a streamlined billing operation, which includes the ability to bundle
attractive service offerings in an efficient and cost-effective manner.”
Convergys Smart BSS Solutions support convergent services and leverage real-time marketing innovation, helping to
minimize risk, reduce operational costs, and generate revenue so our clients c