Aestiva Announces Help Desk Software Offering
Web Browser-Accessible Helpdesk System Manages Internal Help Requests
August 25, 2010 08:14 AM Eastern Daylight Time
TORRANCE, Calif.--(EON: Enhanced Online News)--Aestiva Software, Inc. announced this week the debut of a
new web-browser-based help desk management software called Aestiva Help Desk. The software helps
organizations improve internal operations via improved controls over internal problems.
The workflow tool allows requests to be submitted, approved and posted online from anywhere via the web or
company intranet. Features include handy on-screen help ticket histories, automated email alerts with remind-until-
done controls, issue prioritization and performance reporting to ensure issues are properly tracked and rapidly
serviced. For more information on Aestiva Help Desk visit: http://www.aestiva.com/helpdesk.
"Organizations are more focused than ever on improving internal operations," says Aestiva. "Aestiva Help Desk
provides an easily implementable management control to ensure issues are handled properly." The product
capitalizes on Aestiva's vast experience in workflow and business process automation.
Installed on standard servers or hosted on the cloud, Aestiva Help Desk is 100% web-browser native and requires
no special desktop software. It is highly scalable for deployment in global enterprises using minimal IT resources.
Users can access the application via an Intranet or the Internet from any browser (Internet Explorer, Safari, Firefox,
Opera, and others) running on any end-user computer operating system (Windows, Apple Mac OS, Linux).
About Aestiva Software: Founded in 1996, Aestiva serves over a thousand customers worldwide. Aestiva
solutions significantly streamline and improve business processes. The company specializes in 100% browser-native
technology that can be installed with limited or no IT overhead. Live web demonstrations are available by calling 1-
888-AESTIVA (237-8482) or 1-310-697-0338.