<p> Principles of OPERATIONS MANAGEMENT Seventh Edition OPERATIONS MANAGEMENT Ninth Edition Instructor’s Solutions Manual Full file at http://testbank360.eu/solution-manual-principles-of-operations-management-7th-edition-heizer Full file at http://testbank360.eu/solution-manual-principles-of-operations-management-7th-edition-heizer Principles of OPERATIONS MANAGEMENT Seventh Edition OPERATIONS MANAGEMENT Ninth Edition  JAY HEIZER  BARRY RENDER Texas Lutheran University Rollins College Instructor’s Solutions Manual Full file at http://testbank360.eu/solution-manual-principles-of-operations-management-7th-edition-heizer Upper Saddle River, New Jersey 07458 Full file at http://testbank360.eu/solution-manual-principles-of-operations-management-7th-edition-heizer Editor in Chief: Eric Svendsen Executive Editor: Mark Pfaltzgraff Project Manager, Editorial: Susan Abraham Project Manager, Production: Suzanne Grappi Senior Managing Editor: Judy Leale Operations Specialist: Michelle Klein Printer/Binder: OPM Digital Print Services Copyright © 2008 by Pearson Education, Inc., Upper Saddle River, New Jersey, 07458. 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Pearson Prentice HallTM is a trademark of Pearson Education, Inc. 10 9 8 7 6 5 4 3 2 Full file at http://testbank360.eu/solution-manual-principles-of-operations-management-7th-edition-heizer Table of Contents Chapter 1 Operations and Productivity 1 Discussion Questions 1 Ethical Dilemma 1 End-of-Chapter Problems 2 Case Study 4 National Air Express 4 Zychol Chemicals Corporation 4 Video Case Study 5 Hard Rock Cafe: Operations Management in Services 5 Chapter 2 Operations Strategy in a Global Environment 6 Discussion Questions 6 Ethical Dilemma 7 End-of-Chapter Problems 7 Case Study 8 Minit-Lube 8 Video Case Studies 8 Strategy at Regal Marine 8 Hard Rock Cafe’s Global Strategy 9 Internet Case Study 9 Motorola’s Global Strategy 9 Chapter 3 Project Management 10 Discussion Questions 10 Ethical Dilemma 11 Active Model Exercise 11 End-of-Chapter Problems 12 Case Study 20 Southwestern University: A 20 Video Case Studies 20 Project Management at Arnold Palmer Hospital 20 Managing Hard Rock’s Rockfest 21 Internet Case Study 22 Shale Oil Company 22 Chapter 4 Forecasting 24 Discussion Questions 24 Ethical Dilemma 25 Active Model Exercises 25 End-of-Chapter Problems 25 Case Studies 40 Southwestern University: B 40 Digital Cell Phone, Inc. 40 Video Case Study 41 Forecasting at Hard Rock Cafe 41 Internet Case Study 41 The North-South Airline 41 Chapter 5 Design of Goods and Services 44 Discussion Questions 44 Ethical Dilemma 44 Active Model Exercise 45 End-of-Chapter Problems 45 Case Study 54 De Mar’s Product Strategy 54 Video Case Study 54 Product Design at Regal Marine 54 Chapter 6 Managing Quality 55 Discussion Questions 55 Ethical Dilemma 56 Active Model Exercise 56 End-of-Chapter Problems 57 Case Study 63 Southwestern University: C 63 Video Case Studies 65 The Culture of Quality at Arnold Palmer Hospital 65 Quality at the Ritz-Carlton Hotel 66 Internet Case Study 66 Westover Electrical, Inc. 66 Full file at http://testbank360.eu/solution-manual-principles-of-operations-management-7th-edition-heizer Supplement 6 Statistical Process Control 67 Discussion Questions 67 Active Model Exercises 68 End-of-Supplement Problems 68 Case Studies 73 Bayfield Mud Company 73 Alabama Airlines’ On-Time Schedule 74 Video Case Study 75 Farm to Fork: Quality at Darden Restaurants 75 Internet Case Study 75 Green River Chemical Co. 75 Chapter 7 Process Strategy 76 Discussion Questions 76 Ethical Dilemma 77 Active Model Exercise 77 End-of-Chapter Problems 77 Case Study 80 Rochester Manufacturing Corporation 80 Video Case Studies 80 Process Analysis at Arnold Palmer Hospital 80 Process Strategy at Wheeled Coach 81 Internet Case Study 82 Matthew Yachts, Inc. 82 Supplement 7 Capacity Planning 83 Discussion Questions 83 Active Model Exercises 83 End-of-Supplement Problems 83 Video Case Study 89 Capacity Planning at Arnold Palmer Hospital 89 Internet Case Study 90 Southwestern University: D 90 Chapter 8 Location Strategies 92 Discussion Questions 92 Ethical Dilemma 93 Active Model Exercise 93 End-of-Chapter Problems 93 Case Study 98 Southern Recreational Vehicle Company 98 Video Case Studies 98 Locating the Next Red Lobster Restaurant 98 Where to Place The Hard Rock Cafe 98 Internet Case Study 100 Southwestern University: E 100 Chapter 9 Layout Strategies 101 Discussion Questions 101 Ethical Dilemma 102 Active Model Exercise 102 End-of-Chapter Problems 102 Case Study 115 State Automobile License Renewals 115 Video Case Studies 116 Laying Out Arnold Palmer Hospital’s New Facility 116 Facility Layout at Wheeled Coach 117 Internet Case Study 117 Microfix Inc. 117 Chapter 10 Human Resources and Job Design 118 Discussion Questions 118 Ethical Dilemma 118 End-of-Chapter Problems 119 Case Study 127 The Fleet that Wanders 127 Video Case Study 128 Hard Rock’s Human Resource Strategy 128 Internet Case Study 128 Karstadt vs JCPenney 128 Supplement 10 Work Measurement 130 Discussion Questions 130 Active Model Exercise 130 End-of-Supplement Problems 130 Case Study 137 Jackson Manufacturing 137 Internet Case Study 137 Chicago Southern Hospital 137 Chapter 11 Supply Chain Management 138 Discussion Questions 138 Ethical Dilemma 139 End-of-Chapter Problems 139 Case Study 141 Dell’s Value Chain 141 Video Case Studies 142 Darden’s Global Supply Chains 142 Arnold Palmer Hospital’s Supply Chain 142 Supply Chain Management at Regal Marine 143 Internet Case Study 143 Amazon.com 143 Full file at http://testbank360.eu/solution-manual-principles-of-operations-management-7th-edition-heizer Supplement 11 Outsourcing as a Supply Chain Strategy 144 Discussion Questions 144 End-of-Supplement Problems 144 Case Study 145 Outsourcing to Tata 145 Video Case Study 145 Outsourcing Offshore at Darden 145 Chapter 12 Inventory Management 146 Discussion Questions 146 Ethical Dilemma 146 Active Model Exercise 147 End-of-Chapter Problems 147 Case Studies 154 Zhou Bicycle Company 154 Sturdivant Sound Systems 155 Video Case Study 155 Inventory Control at Wheeled Coach 155 Internet Case Studies 156 Southwestern University: F 156 Laplace Power and Light Co. 157 Chapter 13 Aggregate Planning 158 Discussion Questions 158 Ethical Dilemma 158 Active Model Exercise 159 End-of-Chapter Problems 159 Case Studies 175 Southwestern University: G 175 Andrew-Carter, Inc. 176 Internet Case Study 176 Cornwell Glass 176 Chapter 14 Material Requirements Planning (MRP) and ERP 178 Discussion Questions 178 Ethical Dilemma 179 Active Model Exercise 179 End-of-Chapter Problems 179 Case Study 198 IKON’s Attempt at ERP 198 Video Case Study 198 MRP at Wheeled Coach 198 Internet Case Study 199 Auto Parts, Inc. 199 Chapter 15 Short-Term Scheduling 200 Discussion Questions 200 Ethical Dilemma 201 Active Model Exercise 201 End-of-Chapter Problems 201 Case Study 208 Old Oregon Wood Store 208 Video Case Study 208 Scheduling at Hard Rock Cafe 208 Internet Case Study 209 Payroll Planning, Inc. 209 Chapter 16 JIT and Lean Operations 210 Discussion Questions 210 Ethical Dilemma 210 End-of-Chapter Problems 210 Case Studies 212 Mutual Insurance Company of Iowa 212 JIT after the Fire 212 Video Case Study 213 JIT at Arnold Palmer Hospital 213 Chapter 17 Maintenance and Reliability 214 Discussion Questions 214 Ethical Dilemma 215 Active Model Exercises 215 End-of-Chapter Problems 215 Case Study 217 Worldwide Chemical Company 217 Internet Case Study 217 Cartak’s Department Store 217 Quantitative Module A Decision-Making Tools 218 Discussion Questions 218 End-of-Module Problems 219 Case Studies 226 Tom Tucker’s Liver Transplant 226 Ski Right Corp. 226 Internet Case Study 227 Arctic Inc. 227 Quantitative Module B Linear Programming 228 Discussion Questions 228 Active Model Exercise 228 End-of-Module Problems 229 Full file at http://testbank360.eu/solution-manual-principles-of-operations-management-7th-edition-heizer Case Study 238 Golding Landscape and Plants, Inc. 299 Internet Case Study 238 Chase Manhattan Bank 238 Quantitative Module C Transportation Modeling 240 Discussion Questions 240 End-of-Module Problems 240 Case Study 253 Custom Vans, Inc. 253 Internet Case Study 256 Consolidated Bottling: B 256 Quantitative Module D Waiting-Line Modules 258 Discussion Questions 258 Active Model Exercises 260 End-of-Module Problems 260 Case Studies 267 New England Foundry 267 The Winter Park Hotel 267 Internet Case Study 268 Pantry Shopper 268 Quantitative Module E Learning Curves 269 Discussion Questions 269 Active Model Exercise 269 End-of-Module Problems 269 Case Study 272 SMT’s Negotiation with IBM 272 Quantitative Module F Simulation 273 Discussion Questions 273 End-of-Module Problems 274 Case Study 286 Alabama Airlines’ Call Center 286 Internet Case Study 288 Saigon Transport 288 CD Tutorial 1 Statistical Tools for Managers 363 Discussion Questions 363 End-of-Tutorial Problems 363 CD Tutorial 2 Acceptance Sampling 368 Discussion Questions 368 End-of-Tutorial Problems 368 CD Tutorial 3 The Simplex Method of Linear Programming 370 Discussion Questions 370 End-of-Tutorial Problems 370 CD Tutorial 4 The MODI and VAM Methods of Solving Transportation Problems 376 Discussion Questions 376 End-of-Tutorial Problems 376 CD Tutorial 5 Vehicle Routing and Scheduling 382 Discussion Questions 382 End-of-Tutorial Problems 383 Case Study 384 Routing and Scheduling of Phlebotomists 384 </p>