London and Philadelphia
A best-practice guide for all
secretaries, PAs, office managers
and executive assistants
Every possible effort has been made to ensure that the information contained in this
book is accurate at the time of going to press, and the publishers and author cannot
accept responsibility for any errors or omissions, however caused. No responsibility
for loss or damage occasioned to any person acting, or refraining from action, as a
result of the material in this publication can be accepted by the editor, the publisher
or the author.
First published in Great Britain and the United States in 2009 by Kogan Page
Apart from any fair dealing for the purposes of research or private study, or criticism
or review, as permi�ed under the Copyright, Designs and Patents Act 1988, this
publication may only be reproduced, stored or transmi�ed, in any form or by any
means, with the prior permission in writing of the publishers, or in the case of
reprographic reproduction in accordance with the terms and licences issued by the
CLA. Enquiries concerning reproduction outside these terms should be sent to the
publishers at the undermentioned addresses:
120 Pentonville Road
525 South 4th Street, #241
London N1 9JN
Philadelphia PA 19147
© Sue France, 2009
The right of Sue France to be identified as the author of this work has been asserted
by her in accordance with the Copyright, Designs and Patents Act 1988.
ISBN 978 0 7494 5345 9
The views expressed in this book are those of the author, and are not necessarily the
same as those of Times Newspapers Ltd.
British Library Cataloguing-in-Publication Data
A CIP record for this book is available from the British Library.
Library of Congress Cataloging-in-Publication Data
The definitive personal assistant and secretarial handbook : a best practice guide
for all secretaries, PAs, office managers, and executive a