Basic PC Troubleshooting
BASIC TROUBLESHOOTING CHECKLIST
The list below is an attempt to create a very generic troubleshooting list. By following all of the steps
below, you can probably safely diagnose a majority of PC problems. At the least it is a good guide to
follow! Before we start – verify that you have your valuable data backed up multiple times on multiple
media. If not, DO NOT go any further until you do.
1) If you are getting a specific error message such as “Failure in C55SRVX.DLL” or “Error 27372” (as
examples), use Goggle to do a search to see if others have had the same problem. We have found that
frequently we can pinpoint a problem in this manner.
2) Verify that your Virus software is completely up to date.
a. Install any engine and/or DAT updates
b. Run a full scan of ALL hard drives
3) Verify that you have plenty of disk space (at least 500+ megs) available on your primary partition
(usually C:). If not, run disk cleanup and then look at uninstalling unused programs, etc.
4) Check your hardware for any mal-functioning or slow-spinning fans. The inside of your PC should not
be hotter than a nice summer day. If it feels like “Death Valley”, you probably have a heat problem. Also
make sure that all the dust is removed from your PC intake areas.
5) Disable ALL power saving features both within Windows and also in the system BIOS. Reboot once
you have turned everything off.
6) Disable any screen saver software. Remember that in order for a screen saver to work, it needs to
monitor every keystroke and mouse movement to know when to “wake up”. This is generally not a good
7) Check the Windows Update site and be sure that every patch and update is applied. This includes
Media Player, IE, etc. The only patches/updates that we don’t apply are Language support modules.
Other than that, we apply everything!
8) Check the following items in your browser:
a. Delete any temporary internet files – use the option in your browser. Never delete files