Demo Edition
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ITIL Foundation v.3
Exam: EX0-101
EX0-101
1
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QUESTION: 1
Which of the following statements is CORRECT?
1. The only phase of the Service Management Lifecycle where value can be measured is
Service Operation
2. All of the phases of the lifecycle are concerned with the value of IT services
A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above
Answer: B
QUESTION: 2
Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function
A. Both of the above
B. 1 only
C. Neither of the above
D. 2 only
Answer: B
QUESTION: 3
Which of the following is NOT one of the five individual aspects of Service Design?
A. The design of the Service Portfolio, including the Service Catalogue
B. The design of new or changed services
C. The design of Market Spaces
D. The design of the technology architecture and management systems
Answer: C
QUESTION: 4
EX0-101
2
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Which of the following is NOT the responsibility of the Service Catalogue Manager?
A. Ensuring that information in the Service Catalogue is accurate
B. Ensuring that information within the Service Pipeline is accurate
C. Ensuring that information in the Service Catalogue is consistent with information in
the Service Portfolio
D. Ensuring that all operational services are recorded in the Service Catalogue
Answer: B
QUESTION: 5
Which of the following statements is CORRECT?
A. The Configuration Management System (CMS) is part of the Known Error Data
Base (KEDB)
B. The Service Knowledge Management System (SKMS) is part of the CMS
C. The KEDB and the CMS form part of the larger SKMS
D. The CMS is part of the Configuration Management Data Base (CMDB)
Answer: C
QUESTION: 6
Which of