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Support Terms © February 26, 2015 Rocket Software, Inc. Confidential
Software Maintenance Support Service Terms
IF YOU HAVE A CURRENT WRITTEN AGREEMENT FOR SOFTWARE MAINTENANCE SUPPORT SERVICE FOR
ROCKET SOFTWARE PRODUCTS, YOUR EXECUTED AGREEMENT WILL APPLY. IF NOT, CUSTOMER’S RIGHTS AND
OBLIGATIONS AND USE OF SOFTWARE MAINTENANCE SUPPORT SERVICE (“SERVICE†OR “SUPPORT SERVICEâ€)
ORDERED OR RENEWED BY CUSTOMER FROM ROCKET SOFTWARE, INC. OR ITS SUBSIDIARY (“ROCKETâ€), OR
ROCKET’S PARTNER FOR ROCKET PROPRIETARY SOFTWARE PRODUCT (“PRODUCTâ€) ARE SUBJECT TO THESE
SOFTWARE MAINTENANCE SUPPORT SERVICE TERMS (“TERMSâ€). “PRODUCT†OR “SERVICE†INCLUDES ALL
RELATED ROCKET USER MANUALS AND TRAINING MATERIALS PROVIDED ELECTRONICALLY OR PHYSICALLY
(“DOCUMENTATION’), REVISIONS AND UPDATES THAT REPLACE OR SUPPLEMENT THE PRODUCT OR SERVICE.
BY DOWNLOADING, INSTALLING, RECEIVING, USING, OR PAYING AN INVOICE FOR A PRODUCT OR SERVICE, YOU
AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT DOWNLOAD, INSTALL, RECEIVE OR
USE THE PRODUCT OR SERVICE, AND YOU WILL NOT HAVE A RIGHT TO USE ANY PART OF THE PRODUCT OR
SERVICE. THIS IS A LEGAL AGREEMENT BETWEEN YOU, ON BEHALF OF YOUR ORGANIZATION (“CUSTOMERâ€)
AND THE PARTY ACCEPTING YOUR ORDER OR PAYMENT FOR THE SERVICE (“PROVIDERâ€) (“AGREEMENTâ€), AND
ROCKET MAY PROVIDE SERVICE TO YOU DIRECTLY OR ON BEHALF OF ITS PARTNER. YOU AGREE TO DO
BUSINESS ELECTRONICALLY, INCLUDING CONTRACT FORMATION, ORDER PLACEMENT AND ACCEPTANCE, AND
A TRANSACTION THROUGH ANY ROCKET WEBSITE WILL CREATE FULLY ENFORCEABLE OBLIGATIONS SUBJECT
TO THESE TERMS. YOU REPRESENT THAT YOU ARE AUTHORIZED TO ACCEPT THESE TERMS ON BEHALF OF
YOUR ORGANIZATION.
1. SUPPORT SERVICE
a. Service. Rocket will provide Support Service according to Rocket’s current standard maintenance support policies and
procedures for its Products as revised from time to time. Rocket’s standard Support Service generally includes (i) commerciall