(Continued on back.)
Business Process Software for
the Transportation Industry
by EBE
M
anaging the abundance of
paperwork associated with
servicing repairs of
containers including sending estimates,
waiting on approvals, tracking status and
billing completed repairs is an extremely
costly and labor intensive process. With
EBE’s SHIPS Container Repair document
management solution, container repair
companies can now automate these tasks
to achieve improved efficiencies, reduced
labor costs and increased customer
satisfaction.
Generating and tracking estimates has
never been so easy.
Traditionally, once the inspection of a
container is complete, an estimate is
manually created and sent to the customer
for approval. Once sent, there are no
systems in place to track the status of that
estimate. With SHIPS, the estimate is
generated from the container repair
company’s current container management
software and sent to the SHIPS document
management workflow. SHIPS then prints
a bar code of the repair number and a
Integrated workflow solution saves time, eliminates redundancies and
improves profitability.
change of status box on to the estimate. A
cover sheet is then created by SHIPS. The
documents are then either faxed or emailed
to the customer, depending on
the customer preferences that are stored in
the customer master file.
The transaction is time and date
stamped and suspended until the repair
order is returned. Based on defined
timeframes, SHIPS will query suspended
estimates awaiting approval and alert
appropriate personnel of outstanding
transactions.
Approved estimates flow through SHIPS
automatically.
When the estimate is returned, it is audited
and then sent to the repair shop via fax,
email or internet. Based on the repair
facility’s infrastructure, the estimate may be
sent as a workflow item allowing the repair
facility to complete, suspend, or change the
estimate. All transmitted documents are time
and date stamped so reports on repair
times