ITIL 4 Foundation
ITILFND_V4 Free Questions
Which is the CORRECT approach for managing a large improvement initiative as smaller
A. Each iteration should be designed before starting the initiative and implemented
B. Feedback should only be taken into account when one iteration fails to meet its
C. Feedback should be reduced for large improvements as it is unlikely that circumstances
D. Each iteration should be continually re-evaluated based on feedback
What are the ITIL guiding principles used for?
A. To help an organization make good decisions
B. To direct and control an organization
C. To identify activities that an organization must perform in order to deliver a valuable
D. To ensure that an organization’s performance continually meets stakeholders’
Which is part of service provision?
A. The management of resources configured to deliver the service
B. The management of resources needed to consume the service
C. The grouping of one or more services based on one or more products
D. The joint activities performed to ensure continual value co-creation
Which describes outcomes?
A. Tangible or intangible deliverables
B. Results desired by a stakeholder
C. Configuration of an organization's resources
D. Functionality offered by a product or service
What are ’engage’, ‘plan’ and ‘improve’ examples of?
A. Service value chain activities
B. Service level management
C. Service value chain inputs
D. Change control
When should the effectiveness of a problem workaround be assessed?
A. Whenever the workaround is used
B. Whenever the problem is resolved
C. Whenever the workaround becomes a known error
D. Whenever the problem is prioritized
Which practices are typically involved in the implementation of a problem resolution?
1. Continual improvement
2. Service request managemen