Digital Solutions / Inmate Telephone, Inc. Adds Online Account Registration
DSI / ITI provide online account registration to alleviate high call volume and to reduce wait
times for inmate family and friends.
Altoona, Pennsylvania (Vocus) July 2, 2009 -- Digital Solutions / Inmate Telephone, Inc. today announced that
inmate families and friends no longer have to wait for a phone call from an inmate to initiate a phone account.
Friends and family members of inmates can now visit the Inmate Telephone, Inc. web site (
http://www.inmatetelephone.com) to set up accounts directly, without having to receive an initial phone call from
an inmate and without speaking to a customer service representative.
Families and friends of inmates housed in facilities with phones provided by Inmate Telephone, Inc. can now
take advantage of these key benefits when accessing or creating an account online:
* No need to wait for an initial call by an inmate to open an account
* 24/7 account creation and access
* Payments may be made online to an inmate’s phone account
"Inmate Telephone, Inc. has been experiencing a lot of growth over the last several months due to the popularity
of our Offender Communications System and it has increased our hold times for callers," explained Matt Caesar,
Chief of Product Development for DSI / ITI. "As a result, we had to look for a way to provide the high quality
service we are known for to a larger audience and do it quickly. This change (online registration) will allow us to
better serve inmates and their families and that’s really what we want to do!"
Company sources have indicated that the new online registrations will have other benefits as well. "Now you can
register and talk to your loved one much faster- we have expanded our capabilities beyond the current customer
service hours," said Caesar. "Online registration makes it possible to speak to an inmate arraigned over a
weekend and makes it more convenient for families to create accounts and add money onto phone accounts."