Apple Desktop Service
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A Macintosh can start up from Mac OS X, but not from Mac OS 9. If you select the Mac OS 9
System Folder in the Startup Disk preference pane of Mac OS X, a flashing question mark
appears on the screen when you restart the computer. What is one possible cause of this
A. The disk was reformatted using Disk Utility for Mac OS X, using the HFS Plus (extended)
format instead of HFS format.
B. The disk was reformatted using Disk Utility for Mac OS X, and the option to install the Mac
OS 9 drivers was not selected.
C. The disk was reformatted using Disk Utility for Mac OS X, using the HFS format instead of
HFS Plus (extended) format.
D. This Macintosh does not support booting into Mac OS 9.
An eMac (USB 2.0) is displaying a flashing question mark at startup. When you start up the
computer from a known-good bootable external FireWire hard drive the internal hard drive does
not appear on the desktop. What is the recommended order in which to attempt the following
troubleshooting steps on the internal hard drive?
<1> Replace the hard drive.
<2> Reinitialize the hard drive.
<3> Replace the hard drive cable.
<4> Verify the hard drive's cable connections.
<5> Reinstall the software drivers for the hard drive.
A. 1, 3, 4, 2, 5
B. 2, 1, 3, 5, 4
C. 3, 1, 4, 5, 2
D. 4, 1, 5, 2, 3
E. 5, 4, 2, 3, 1
A customer states that he cannot access the Internet after connecting his new Power Mac G5 to
his cable modem via Ethernet. Which of the following is most likely the cause of this problem?
A. AppleTalk is not enabled on the computer's Ethernet port.
B. The computer is not running the latest version of Mac OS X.
C. A faulty cable was used to connect the computer and the cable modem.
D. The c