Equipped to Lead
By Dan J. Sanders and Galen Walters, McGraw-Hill Books, 2008
Unless you manage a hook-and-
ladder company, your workday
shouldn’t be spent putting out
fires. Yet leaders often spend
most of their time running from
crisis to crisis.
In his groundbreaking New York
Times bestseller “Built to Serve”,
United Supermarkets CEO Dan
Sanders showed how putting
profits before people encourages
organizational chaos, saps
motivation, stifles innovation, and
undercuts competitiveness. He
also unveiled a revolutionary
people-centered business model
championed by United and
challenged other business leaders
to put the human factor first.
In this fol low-up to that
inspirational bestseller, Dan and
coauthor Galen Walters provide
the tools needed to put the
people-first model to work in your
company. You’ll master the 4Ps
critical to long-term success:
People, Process, Partners, and
Performance. And you will create
an organization that puts front-
line people before bottom-line
profits, allowing you and your
organization to profit more than
you ever thought possible.
Inside This Book Summary:
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The Big Idea
Why You Need This Book
Introduction
People, Human Beings
Process: Blocking and Tackling
Partners: Human Beings, Too
Performance (Yes, Profit)
Failure is Not an Option
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Managing People, Process, Partners, and Performance
Dan J. Sanders is
C E O o f U n i t e d
Supermarkets, the
first supermarket
chain to win the
prestigious National
Torch Award for
Marketplace Ethics,
and cofounder of The
Center for Corporate
Culture. Sanders is a former Air Force
U-2 reconnaissance pilot and a highly
decorated officer.
Galen Walters
developed the 4P
M a n a g e m e n t
S