Convergys Named 2010 Service Winner in
Outsourcing by CRM Magazine
March 11, 2010 10:17 AM Eastern Time
CINCINNATI & NEW YORK--(EON: Enhanced Online News)--Convergys Corporation (NYSE: CVG), a
global leader in relationship management, announced today that Customer Relationship Management (CRM)
Magazine selected it as a Service Winner in the Outsourcing category.
CRM Magazine is a leading publication of the customer relationship management (CRM) industry. Recognizing how
the economic climate helped drive service as a significant differentiator, CRM magazine's annual CRM Service
Awards honor the vendors, consultants, and end-user companies focused on customer experiences through the
integration of people, processes, and technologies.
Citing Convergys’ excellent reputation in the marketplace, innovative roadmap, and overall value proposition, CRM
announced the winners in the “2010 Service Awards” March issue – its seventh annual review of industry innovation
and success.
CRM Magazine has previously recognized Convergys in the Outsourcing category in 2006, 2007, and 2008.
CRM Magazine selects its service winners based on a proprietary selection formula that includes industry analyst
ratings for customer satisfaction, depth of functionality, and company direction.
“We are honored to be recognized once again by CRM Magazine as the winner in the Outsourcing category,” said
Andrea Ayers, Convergys President, Customer Management. “This recognition is a testament to the strength of our
dedicated contact center agents across the globe. Convergys is committed to providing a superior service experience
to our clients and their customers through our agent-assisted and self-service solutions, and this award solidifies that
commitment.”
“CRM Magazine is pleased to present the 2010 CRM Service Awards to those companies and individuals raising
the bar in service-related customer relationship initiatives. These efforts are helping companies streamline business
processes, maximize profitability