Domain Name Disputes Process
A party files a domain name Complaint with the FORUM in
accordance with the appropriate policy and Supplemental Rule set.
This party is known as the Complainant. A copy is sent or transmitted
to the Respondent and the disputed domain name’s registrar.
Once the case is filed, the FORUM reviews the Complaint for
administrative compliance. The Complainant has 5 days to bring the
Complaint into compliance with the rules or the Complaint will be
Once the Complaint has been processed and accepted by the
FORUM, the case is commenced. In most cases the Respondent has
20 days to file a response with the FORUM in accordance with the
appropriate policy and Supplemental Rule set.
The Respondent files a written response with the FORUM. If the
Respondent does not provide a written response, the deciding panel
will only consider the Complainant’s submissions.
Each party may submit one additional submission following the
FORUM’s acceptance of the Response; refer to the Supplemental
Rules for instructions, restrictions and fees.
The FORUM assigns a panel (or arbitrator[s]) to hear the case.
The panel reviews the Complaint and the Response, and has the
discretion to review any additional submissions from the parties.
The panel issues a decision. The decision is published by the
FORUM and communicated to the parties, the registrar, and the
appropriate Internet body (such as ICANN or NeuStar).