Cross Atlantic Capital Partners Invests $2.8
Million in Interactions Corporation Series D
July 21, 2010 09:33 AM Eastern Daylight Time
RADNOR, Pa.--(EON: Enhanced Online News)--Cross Atlantic Capital Partners announced today that it invested
$2.8 million in a $6.3 million Series D financing for Interactions Corporation, a provider of innovative customer care
communications for interactive systems. Other venture capital firms participating in the round include North Hill
Ventures, Sigma Partners and Updata Partners. Cross Atlantic had previously led the Series C Round, which
included the same investors.
“We believe that this company, with its new generation IVR technology, has a high degree of potential to transform
the customer care industry,” said Richard Fox, managing director at Cross Atlantic Capital Partners and director of
Interactions. “This round will allow the company to augment its sales and marketing efforts and, as a result, further
define itself as a market leader.”
The Interactions solution works with and enhances existing IVR (Interactive Voice Response) platforms, speech,
and Web applications, providing a proven impact on ROI – getting applications up and running 3x faster than the
competition at a fraction of the cost. Supplemented by a small pool of human “intent analysts,” who provide an
additional layer of understanding, the technology automatically routes a customer’s utterances to either a traditional
speech recognition engine or an intent analyst at any point during the call.
Established in 2002, Interactions provides innovative and proven customer care technology and solutions for several
of the most respected consumer-facing brands. The Company’s corporate headquarters is based in Boston
(Franklin), Mass., with its technology center located in Indianapolis (Carmel, IN). Interactions: Understanding
Enabled™. For more information visit www.interactions.net.
About Cross Atlantic Capital Partners
Based in Radnor, Pa, Cross Atlan