Technology, Media &
Telecommunications
Predictions
2014
Contents
Foreword 3
Technology 5
The $750 billion converged living room: a plateau approaches 6
Wearables: the eyes have it 10
One became many: the tablet market stratifies 13
Massive Open Online Courses (MOOCs): not disruptive yet, but the future looks bright 16
eVisits: the 21st century housecall 20
Media 23
Doubling up on pay‑TV 24
Television measurement: for better and worse 26
Broadcast sports rights: premium plus 28
Performance rights lift recorded music revenues 30
‘Cordless’ video‑on‑demand leaps in Sub‑Saharan Africa 32
Telecommunications 35
Short messaging services versus instant messaging: value versus volume 36
Phablets are not a phad 39
The smartphone generation gap: over‑55? There’s no app for that 42
‘Ruggedized’ data devices at $250: reinventing the business case for mobile field force 45
Recent Deloitte thought leadership 47
Contacts at Deloitte Touche Tohmatsu Limited (DTTL) and its member firms 48
Endnotes 49
Technology, Media & Telecommunications Predictions 2014 1
Igal Brightman, 1945‑2013
This edition of TMT Predictions is dedicated to the memory of Igal Brightman
who passed away in August 2013. Igal was the Global Managing Partner and
Chairman of the TMT Industry Group for nine years, and his tireless energy and
enthusiasm helped define much of our practice, including thought leadership.
Igal was a pioneering, unflinching supporter of Deloitte’s research into the TMT
sector. He was a steadfast advocate of the need for professional services firms to
blend functional skills with leading industry knowledge. He was passionate
about investing in research, and through Igal’s support from its launch in 2001,
TMT Predictions has become one of the flagship research titles used by Deloitte
members firms in over 80 countries around the world.
Igal has left us, but his many legacies live on, including Deloitte’s commitment to
thought leadership.
As used in the Predictions, “Deloitteâ€