Convergys Adds Marquee Partners for its Smart
Communications Suite powered by Microsoft
May 17, 2010 09:52 AM Eastern Daylight Time
CINCINNATI & NICE, France--(EON: Enhanced Online News)--Convergys Corporation (NYSE: CVG), a
global leader in relationship management, announced today that Alcatel-Lucent and Tech Mahindra are the first
systems integration partners for Convergys Smart Communications Suite powered by Microsoft. These marquee
partners establish a new technology ecosystem for the solution, which is the first pre-integrated and pre-configured
billing and customer care platform for telecommunications providers and utilities. As part of the go-to-market
strategy for the Convergys solution, Alcatel-Lucent and Tech Mahindra will offer deployment services to clients
worldwide.
Alcatel-Lucent is the trusted partner of service providers, enterprises, and governments worldwide. A Convergys
BSS partner since 2008, Alcatel-Lucent offers solutions and services across the entire OSS/BSS spectrum while
managing the complexities inherent in integration projects. For its billing and customer management service solutions,
Alcatel-Lucent provides system integration capabilities leveraging its native network expertise and worldwide IP
Transformation labs combined with its IT experts, enabling Tier 2 and Tier 3 operators to quickly introduce new
services and billing plans into the market.
Jean-Pierre Gaillat, Managing Vice President IT Systems Integration, Alcatel-Lucent, said, “Our partnerships bring
us the multi-vendor best-of-breed product portfolio and we bring the network and IT expertise, the project
management, and software integration experience along with the worldwide support and local representation. This is
why our partnerships are successful.”
Tech Mahindra is a global systems integrator and business transformation consulting organization focused on the
communications industry. Tech Mahindra serves telecom service providers, equipment manufacturers, and software
vendors in t