CFO Survey Reveals Companies Agree That
Successful Process Execution Positively Impacted
Genpact-Sponsored Survey Shows That Senior Finance Executives Around the World Are More Focused on
Improving Efficiencies and Effectiveness in Core Areas of Business, Spurred By Recession
May 18, 2010 07:03 AM Eastern Daylight Time
NEW YORK--(EON: Enhanced Online News)--Genpact Limited (NYSE: G), a global leader in business process
and technology management, found in a recent study of more than 150 senior finance executives that corporations
were able to effectively impact business performance during the economic downturn by focusing on excellent
process execution – a trend that is expected to continue as businesses emerge from the recession. The Genpact-
sponsored survey titled, “Going Beyond Process Efficiency to Process Effectiveness: The CFO’s Role in
Standardizing Global Processes and Improving Business Outcomes,” was conducted in the first quarter of 2010 by
CFO Research Services, a division of CFO Publishing LLC.
The survey, which polled senior finance executives in North America, Europe and Asia to examine their views on
enterprise-wide process effectiveness and its relation to improving business results, revealed, among other things,
that nearly 60% of the finance executives believed that the downturn forced their company to improve processes – a
clear indication that enterprise processes play a key role in company performance and therefore cannot be a low
priority. Similarly, 78% of finance executives believe that their companies’ performance can benefit either moderately
or substantially from further process improvements across a wide range of functional areas.
The high-level conclusions from this study validate Genpact’s experience in the business process management
l Process, as a lever for business performance, is still underutilized.
l Organizational silos restrict the enterprise-wide view, leading to significant value leakage through the