Competency Mapping
An IRI approach to addressing human performance issues
When organizations recognize that
people are truly their most valuable
resource, then one of the roles they
accept is helping employees manage
their careers. Competency mapping
is an important resource in this
environment, and is an adjunct to
knowledge management and other
organizational initiatives.
Competency Mapping
IRI’s Competency Mapping process
is designed to consistently measure
and assess individual and group
performance as it relates to the
expectations of the organization and
its customers. It is used to identify
key attributes (knowledge, skills, and
behavior attributes) that are required
to perform effectively in a job
classification or an identified process.
Competency Mapping juxtaposes two
sets of data. One set is based on
organizational workflow and
processes. It starts with the clear
articulation of workflow
and processes, including
all quality and quantity
requirements, inputs and
outputs, decision criteria,
and most important,
internal and external
customer requirements.
For each step in each
process,
specific
performance requirements are identified
with all associated metrics and
expectations.
The other set of data is based on
individual and group performance
capabilities. It is collected through
the utilization of a variety of
assessment tools and procedures
(which may include a robust 360-
degree feedback process) to assess the
extent to which individuals and
groups can consistently demonstrate
over time the competencies required
to meet the expectations.
Identify
competencies
required to meet or
exceed customer
requirements
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Consultants to
Management
Where the output from the
organizational maps meet the
individual and group performance
capabilities, an o