China’s Top Credit Card Issuer Chooses
Outbound Strategy Management Tool from ALI
China Merchants Bank to Enhance Collections with OnQ™
July 22, 2010 07:03 AM Eastern Daylight Time
AUSTIN, Texas--(EON: Enhanced Online News)--ALI Solutions™ ("ALI"), the leading provider of Intelligent
Decision Automation solutions, announced that China Merchants Bank (“CMB”) is the first bank in China to license
ALI’s OnQ™ to automate and centralize collections campaign and strategy management while ensuring call rule
compliance. OnQ is used by nine of the top ten US credit card issuers in the U.S. and processes over 500 million
records per month.
CMB, one of China’s top credit card issuers and “The Best Bank in China” according to Euromoney magazine, will
use OnQ in its collections operation to automate and centralize campaign and strategy management while improving
the performance of their outbound contact strategies. With OnQ, CMB can better utilize its collection resources,
confidently maintain low delinquency rate and be more profitable in their credit card operations.
Michael Wei, chief risk officer for CMB credit card center, said, “OnQ takes the productivity enhancing qualities of
CMB’s auto-dialers to a much higher level and it lets us truly manage our outbound customer assistance staff on a
real-time basis. We will use it to better coordinate our calling strategies across multiple sites for centralized control
and to more effective implementations in times of contingency. During special circumstances such as disasters or
other emergencies, we can immediately, for example, suspend our calls and later, when the emergency has passed,
offer affected customers special repayment arrangements."
Tom Miller, chief executive officer of ALI Solutions, says, “What we are seeing at CMB and elsewhere in China
banking is an industry, largely unburdened by rigid legacy systems and reliance on stagnant information, setting the
pace globally for daily, dynamic management of risk and collections