ESKOM is an experienced technological partner, which provides also the service of comprehensive IT outsourcing. A mutually negotiated contract of SLA type (Service Level Agreement), will take care of the scope of the provided service. The contract will indicate the optimal for organization quality parameters, the availability of technical assistance of IT engineers, the rules of availability of systems and equipment, as well as times of reaction and of elimination of possible errors in a failure situation.
IT outsourcing - how can your company benefit from it.
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