TECHNICIAN TIPS 1
This issue provides you with information on installing, activating, and
demonstrating the latest advanced product – the DIRECTV DVR, and should
be used in conjunction with the DIRECTV DVR Video.
Thii s aii n’’ tt yourr same oll d Vii deo Recorr derr !!
This is not only a new product for you, but for the customer as well. Odds are your customer will not be
experienced with a DVR (Digital Video Recorder). It is up to you to professionally install and activate the
service, and show the customer how to utilize this great new technology. They must feel comfortable with
the advanced function of the DVR to get the full benefit out of the product.
The DVR installation process can be broken down into 3 segments: The Installation – hooking up the new
dish, running additional lines, verifying phone hookup. The Activation – using the Guided Setup, Phone
Setup, and making the activation call. And Customer Education – how to use the DVR and its most
Installing or upgrading to a DVR is just like any other service with the few exceptions noted below. Just
remember to follow the same standards set for all installs – do a professional job and you will be well on
your way to getting the customer’s new service up and running. Currently, DIRECTV is shipping the DVR,
ODU, and an additional standard IRD, if ordered, directly to the customer (this process may change in the
future). You are required to bring the multi-switch if needed to complete the install.
Two Lines to DVR – The DIRECTV DVR requires 2 lines from a dual LNB or multi-switch. Use of
DIRECTV approved dual cable will help make the cable run easy and professional looking.
Phone Connection Required – No wireless jacks. Unlike our other DIRECTV products, a DVR uses
the phone line to update its software and download additional features. In fact, a DVR will not function
without a phone connection, and because it downloads so much information, a wireless jack will not do.
Use the Best Connectio