J - 1
USDA CPIC Guide to Information Technology
APPENDIX J—POST-IMPLEMENTATION REVIEWS
Post-Implementation Reviews (PIRs) support the Evaluation Phase of the process (see Chapter 5—
Evaluate Phase). PIRs help determine whether investments have achieved expected benefits, such as
lowered cost, reduced cycle time, increased quality, or increased speed of service delivery.
The PIR has a dual focus:
It provides an assessment of the implemented investment, including an evaluation of the
It indicates the extent to which the USDA’s decision-making processes are sustaining or improving
the success rate of IT investments.
The PIR usually occurs either after a system has been in operation for about six months or immediately
following investment termination.
A team of agency and/or staff office personnel should conduct the PIR. However, in order to ensure the
review is conducted independently and objectively, the PIR team should not include members from the
investment under review. The PIR team should review the following investment elements:
• Mission alignment
IT architecture and telecommunications infrastructure (including security and internal controls)
• Performance measures
• Project management
• Customer acceptance
• Business process support
• High performance workforce
• Cost versus anticipated savings.
As a minimum, the PIR team will evaluate stakeholder and customer/user satisfaction with the end
product, mission/program impact, and technical capability, as well as provide decision-makers with
lessons learned so they can improve investment decision-making processes.
The review will provide a baseline to decide whether to continue the system without adjustment, to modify
the system to improve performance or, if necessary, to consider alternatives to the implemented system.
Even with the best system development process, it is quite possible that a new system will have problems
or even major flaws that must be recti