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Hard Drive Data Recovery Service Global FINAL 053108
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Hard Drive Data Recovery Service
Dell is pleased to provide Hard Drive Data Recovery (the “Service” or “Services”) for select products (the
“Supported Products” as defined below) in accordance with this Service Description. Entitled Customers may
request that the failed hard disk drive (“HDD”) be sent for Hard Drive Data Recovery during the term of this
agreement as indicated on the Customer’s Dell invoice. This service includes:
• Attempted data recovery from failed HDD.
• Use of dust free clean room based on ISO 14644-1 clean room standards if necessary to rebuild the
drive in order to recover data. HDD is carefully dismounted, examined and processed within
customer’s system level warranty. At Dell’s discretion, the facility nearest to the customer will provide
the recovery service. In those countries where HDD must be shipped to another country to reach the
facility, the customer will be the importer/exporter of record. The facilities are available in selected
• At Dell’s discretion, recovered data will be provided to customer via USB Hard Disk Drive, USB
Memory Stick, or other external media. Customer is able to monitor Hard Drive Data Recovery
progress via Dell’s Data Protection portal.
• Recovered data will be stored at the recovery labs for 30 days and then destroyed.
Dell cannot guarantee that any or all of the Customer’s data will be recovered. This Service provides a
data recovery effort using a clean room lab if necessary to attempt to recover the data. Please read this
Service Description carefully and note that Dell reserves the right to change or modify any of the terms and
conditions set forth in this Service Description at any time, and to determine whether and when any such
changes apply to both existing and future Customers
Supported Products: This Service is available for HDDs in non-RAID configur