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Exam
: Cisco 642-241
Title
: Unified Contact Center
Enterprise Design (UCCED)
Version : Demo
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1. In a Cisco Unified Contact Center Enterprise design, the customer requires that agents are able to make
personal outbound calls from their Cisco IP phone, but they do not want to allow the agent to use their ACD
line for these calls. How would this requirement be addressed given the following:
Agent ACD Line: 1000 (DN)
Allow PSTN calling search space: Allows outbound calls to PSTN.
Block PSTN calling search space: Blocks outbound calls to PSTN.
A. add second line on IP phone with DN 1000, but in different partition, allow PSTN calling search space
B. add second line on IP phone with DN 1000, but in same partition, block PSTN calling search space
C. add second line on IP phone with DN 2000, but in different partition, allow PSTN calling search space
D. add second line on IP phone with DN 2000, but in same partition, block PSTN calling search space
Answer: C
2. Which of the following Cisco Unified Customer Voice Portal call-flow models does not require a Cisco
IOS-based VoiceXML Gateway?
A. Standalone Self-Service
B. Cisco Unified Customer Voice Portal Call Control
C. Cisco Unified Customer Voice Portal Call Control with Queue and Collect
D. Cisco Unified Customer Voice Portal Call Control with Queue and Self-Service
E. Cisco Unified Contact Center Enterprise Network Interface Controller-based Call Control with Cisco
Unified Customer Voice Portal Queue, Collect, and Self-Service
Answer: B
3. Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified Communications
Manager in the Cisco Unified Contact Center Enterprise solution?
A. AXL
B. SIP
C. H.323
D. JTAPI
E. SOAP
Answer: D
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4. When the Cisco Unified C