March 12, 2021
Family Tree Maker FAQ
In Addition, we will discuss about Family Tree Maker FAQ. In year 2016, Ancestry
announced the purchase of Family Tree Maker by Software MacKiev. Earlier, Ancestry
used to sell and support Family Tree Maker software. But, a family tree program
that can be installed on your computer. FTM is now sold and supported by Software
Family Tree Maker 2019 sync with Ancestry?
However, In 2016 Ancestry announced the purchase of Family Tree Maker software by
Software MacKiev and continued to support Family Tree Maker for a
year, working closely with MacKiev to make sure you would have the ability to upload,
download, and sync Family Tree Maker to Ancestry.
Ancestry and MacKiev permanently retired TreeSync and replaced it with FamilySync in
March 2017. A new syncing technology available in Software MacKiev’s Family Tree
Family Tree Maker editions prior to 2017 are no longer able to synchronize with
Ancestry trees, but older software is still usable as a standalone program. Ancestry search,
merge, and hints will continue to work in Family Tree Maker 2019.
How to get Family Tree Maker support?
All Family Tree Maker questions should be directed to Software MacKiev. Therefor,
Family Tree Maker still synchronizes with Ancestry, a small segment of Family Tree
Maker questions can be addressed only by Ancestry.
How to get Ancestry support?
All Ancestry questions should be directed to Ancestry. You can contact Ancestry for these
To reset your password
If family trees are missing
To cancel a membership
Subscriber shows as registered guest.
How to continue to connect Family Tree Maker to Ancestry?
You will need Family Tree Maker 2019. With this version, you can sync Ancestry trees,
search Ancestry records, and receive Ancestry Hints.
These features are available in Family Tree Maker 2019:
Firstly, Synchronizing your trees in Family Tree Maker to your Ancestry trees.
Secondly, To search Ancestry’s databases a