2009 Disaster Recovery & Business Continuity Survey
Research conducted by Agility Recovery Solutions and Hughes Marketing Group.
Survey reveals the number of small and mid-sized businesses with continuity plans is high.
Though their recovery programs are not comprehensive and companies do not spend enough
time creating and maintaining their plans.
In the spring of 2009, Agility Recovery Solutions engaged Hughes Marketing Group to survey small and mid-sized businesses in
North America about their disaster recovery and business continuity plans. The survey assessed their abilities and readiness to
resume “business as usual” after interruptions caused by natural and man-made disasters, such as hurricanes, thunderstorms,
telephone outages, server failures and more.
Over 700 small and mid-sized businesses in the United States and Canada participated in the online survey. Respondents
encompassed a cross section of industries and company sizes. Especially significant were the numbers of insurance agencies
(27%), credit unions (16%) and banks (13%) that responded. The majority of respondents were company officers (44%) like
chairmen, presidents, CEOs, COOs, SVPs and owners, while many IT directors (11%), business continuity directors (8%) and
compliance officers (4%) also participated. Seventy-six percent of respondents have less than 100 employees at their locations.
Small and medium-sized businesses are woefully unprepared for disasters.
• 90% of smaller companies (<100 employees) surveyed spend less than one day per month preparing and maintaining their
• One in five (22%) spend no time maintaining their plans.
• Comparatively, 20% of larger companies (>100 employees) spend over 10 days per month on their continuity plans.
Data backup brings a false sense of security.
• 94% of companies have a formal data backup plan.
• 75% of companies say they have arrangements in place for employees to come back to work within days of a business