Compuware Vantage: An ROI study in
End-user Experience Monitoring
A White Paper Prepared for Compuware
April 2007
Table of Contents
Executive Summary ............................................................................................................................................................................1
Introduction .........................................................................................................................................................................................1
Market Drivers .....................................................................................................................................................................................2
Customer Experience Case Study ....................................................................................................................................................2
Background .....................................................................................................................................................................................2
Challenges........................................................................................................................................................................................3
Product Selection Criteria.............................................................................................................................................................3
Results ..............................................................................................................................................................................................3
ROI Analysis ........................................................................................................................................................................................4
Compuware Vantage ..................................................................................................................................................