Terms of Understanding with Michael Saracini, Former GM of Americas
On August 28, 2008, RightNow Technologies, Inc. (the “Company” or “RightNow”) terminated the
employment of Michael A. Saracini, Vice President and General Manager – Americas. In addition to meeting
Mr. Saracini’s entitlements under his previously disclosed employment offer letter with respect to limited salary
continuation and partial acceleration in the vesting of his stock options, the Company will pay Mr. Saracini (a) his
COBRA costs for a period of six months following the end of his employment, and (b) $30,000 incentive
payment for July and August, 2008.