(Esta carta contiene información importante acerca de su pensión infantil. Si usted no la
entiende, busque a alguien que se la lea o visite el sitio web de pensión infantil
www.njchildsupport.org para una versión en español.)
Dear New Jersey Child Support Customer:
To improve customer service to you and strengthen New Jersey’s child support program, we are
converting to a new, enhanced child support information system. The second group of child
support cases – those cases in Bergen, Passaic, Warren, Sussex, Morris, Hunterdon, Somerset
and Monmouth Counties – will move to the new system in March. We will then move the cases
from the balance of the state, a few counties at a time, in May, and July 2009.
As we convert to the new system and if you usually receive child support and/or alimony
payments during the first few days of the month, your support payment may be delayed up to
two days during the months of March, May and July. If you do not usually receive child support
and/or alimony on the first few days of the month, your payments will not be impacted by the
conversion. Case information updates on www.njchildsupport.org and the child support hotline
(1-800-621-5437) may also be delayed during these conversion periods. We ask for your
patience during the next 6 months of this transition.
This change should not affect how you receive payment (for example: debit card, direct deposit
or check). Your case number and all information from our current child support and/or alimony
system will remain the same.
Over the next 6 months, as we roll out this enhanced system, we encourage you to visit the child
support website, www.njchildsupport.org, for new updates to this process and when your county
will be converted.
This enhanced technology will provide child support professionals with better tools to locate
non-custodial parents more quickly and provide up-to-date employer information so payments
can move from the employer to families without delay. Most importantl