Creating a Culture of Inclusion:
Diversity “How To’s”
Kelley Johnson, Accor North America
Mauricio Velásquez, Diversity Training Group
Wanda Jackson, National Urban League
Wrenton Wright, Pepsi Bottling Group of Philadelphia
• What is Diversity and Inclusion?
• Diversity Training that Works
• Successful Strategies for Employee
• The Business Case for Diversity
Diversity – What it is not (7 Myths)
Myth 1: Diversity is a problem. No, it is an opportunity. You
can’t understand and take advantage of something you don’t
know you don’t know (something you don’t understand).
Myth 2: Diversity is our Human Resource department’s
responsibility. No, it is my responsibility. We all (employees,
supervisors, managers) play a significant role.
Myth 3: Diversity is just about race and gender. No, it is
much broader than that. It used to be called cultural diversity
but the conversation has become more inclusive.
Myth 4: Diversity is about minorities and women in the
workplace. No, diversity is about your internal (employees)
and external (prospective clients) customers. Understanding the
diversity in your employee and customer ranks and anticipating
their needs can make or break your company. Multicultural
marketing is a very hot field and a relatively recent
Myth 5: Diversity is about exclusivity. No, it is about inclusivity. In
other words, diversity is about all of us. If you feel diversity is about
attacking the white male, you are mistaken, and the class you went
through was poorly facilitated. Diversity is about creating a culture
where everyone can thrive and contribute to your organization and
understand and serve your increasingly diverse customers.
Myth 6: Diversity is just another fad. If you think it is, good luck.
Look at your workforce today and compare it with five and ten years
ago and try to consider five and ten years into the future. Do the
same analyses for your customer base. Have you seen the
demographic projections for the futur