WHAT IS 3G GPRS
3G GPRS TROUBLESHOOTER is a custom built
tool designed to assist 3G and GPRS services
providers as well as MVNO service providers
to effectively manage their customers over a
GPRS or 3G network.
UNIQUE SELLING POINTS
The key unique selling points of the 3G GPRS
1. Detect customer interaction with any
node on the network
2. Track customer end to end activity on
the network from GSM attach
through GPRS attach and detach to
3. Assist NOC or Helpdesk to spot
customer problem in real time
4. Reduce customer problem resolution
to less than 30minutes if fixable.
5. Provide MVNOs with the capability to
see customer's behaviour on a
6. Reports on the total number of
customers using the service, including
the total number of customers, total
numbers of faults they experienced,
prominent issues being faced with the
7. Correlate management report.
THE MVNO DASBOARD
The MVNO dashboard displays customer
behaviour on a network; it captures a service
provider's number ranges and can assist in
troubleshooting customer problems.
It takes an operator's number range and
generates reports about the total number of
customer using the network, the total number
of faults and a break down of the faults. It also
generates from the statistics the call failure
rate, call completion rate and the most
The Management report
GPRS service providers and MVNOs are
concerned about ensuring the customer
experience is positive.
From time to time problems exist for
customer and due to the fact that MVNOs do
not own their networks it can sometimes
create a problem for resolution of customer
Our management reports allows the
Management teams to see some of the most
prominent issues regarding the network, key
customer problems, the major issues across
the various nodes of the network.