Exam Code: 9E0-851
Customer Response Solution 3.0 Exam
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In the Cisco IP Telephone architecture, what is the purpose of the Gateway?
A. Connect the enterprise IP Telephony network to the PSTNB. Stores configuration information and
scripts for CRSC. Provides basic services for Voice over IP and manages gatewaysD. Allows designers to
modify, and debug CRS Application scripts.
Which step must be executed before an email can be sent?
Before sending an email you must create it.
In the Cisco IP Telephony architecture, what is the purpose of the Cisco Supervisor Desktop software?
A.Monitors CRS applications and all contact activity.
B.Allows for silent monitoring and recording of ICD calls in process.
C.Allows for customization of screen pop information and call workflows.
D.Allows ICD supervisors to reskill ICS agents and change skill competencies.
How do you back up the LDAP database?
A.Copy the file C:\Program Files\WFWID\LDAP.DAT to a floppy.
B.Use the IP Telephony Application Backup Utility on the CRS Server.
C.Copy the file C:\Program Files\WFAWID\.DAT to a TFTP Server.
D.Use the IP Telephony Application Backup Utility on the CallManager Server.
If your call manager is integrated withiPlanetLDAP or Active Directory then those get backed up with your
windows backups. But with the Cisco's DC Directory, this directory is backed up from the BARS tool running
call manager. The CiscoIP Telephony Applications BackupUtility supports the following applications:
2.Cisco Customer Response Solutions (CRS)
3.Cisco CDR Analysis and Reporting (CAR)
4.Cisco Emergency Responder
In the Cisco IP Telephony architecture, what is the purpose of the Cisco Voice Gateway?
A.Connects the enterprise IP Telep