Microsoft Server Product Portfolio
Customer Solution Case Study
Agency Cuts Time to Process Home Loans
by 67 Percent, Boosts Quality 300 Percent
“Analysts used to spend about 30 percent of their
days at a fax machine sending decision letters to
lenders. Stars automated this task, freeing up
valuable resources to focus on more crucial tasks.”
Karen Harkin, Director, Home Finance, CHFA
Overview
Country or Region: United States
Industry: Financial services
Customer Profile
The Colorado Housing and Finance
Authority, based in Denver, improves the
lives of Coloradans by financing the places
where people live and work. It was created
by an act of the state legislature.
Business Situation
CHFA found its IBM System i-based
solution relatively inflexible and difficult for
both internal loan analysts and external
lenders to use.
Solution
CHFA replaced its system with a solution
based on Captaris Workflow and a range of
Microsoft® technologies.
Benefits
Increases productivity by 30 percent
Cuts published compliance review by 67
percent
Reduces development time, budget by
70 percent
The Colorado Housing and Finance Authority (CHFA) was using an
aging, inflexible IBM System i-based (AS400) solution to manage
the process of financing affordable home loans for low-income
Coloradans. As a result, the process was time-consuming and
expensive. To better achieve its mission, the Agency moved to a
custom solution based on Captaris Workflow™ from Microsoft® Gold
Certified Partner Captaris, and a range of Microsoft technologies.
The new solution, called Stars, enables CHFA to handle a 30
percent increase in loan volume without increasing staff—while also
increasing the quality of those loans by 300 percent. The published
review time for loans has been cut by 67 percent and new solutions
and solution enhancements are produced up to 70 percent faster.
Situation
For more than 30 years, the Colorado
Housing and