Closing Service
Gaps
Expected Service
Perceived Service
Business
Partner Gap
Business Partner Gap is
the central focus
Business
Partner
Business Partner Gap
is eliminated by closing Gaps 1 – 4
Service Delivery
Business Partner
-Driven
Service Offer
CIO Perceptions
Of Business
Partner Expectations
External
Communications
to Business Partners
Gap 2
Gap 3
Gap 1
Gap 4
CIO