Electronic Performance Support Systems (EPSS): An Effective System for
Improving the Performance of Libraries
Madhuresh Singhal & T S Prasanna
National Centre for Science Information
Indian Institute of Science
Bangalore 560012
Email: madhuresh@ncsi.iisc.ernet.in & prasanna@ncsi.iisc.ernet.in
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Abstract
EPSS
is
a well-structured
system
for
improving
the
performance of
organisation/institution by means of improving the performance of manager and staff.
In this paper we have discussed how effectively EPSS can be implemented in a library
by making use of its characteristics and benefits. Also the role of technology in
improving the performance of libraries keeping in mind the advantages and limitations
of EPSS have been discussed. The article tries to attempt to cover from the basics of
EPSS to the implementation of EPSS in Libraries and Information Centres.
______________________________________________________________________
1. Introduction
Recent years have seen an accelerating interest in performance support as an alternative
to traditional training in technical environments. Not surprisingly, the range of electronic
performance support technologies is broadening in line with the increasing use of
computers at home and work. Electronic Performance Support Systems are making
inroads into office and manufacturing environments - hot on the heels of the computer
revolution.
The performance support approach is rapidly spreading throughout the professional
training community as an alternative approach to training, and is offering a new set of
interface design principles for professionals in the human computer interface design
community.
2. What is EPSS?
According to Gloria Gery, an Electronic Performance Support Systems is
“An integrated electronic environment that is available to and easily accessible by
each employee and is structured to provide immediate, individualized on- line
access to th