Dealing With Negative Feedback on Ebay
Ebay’s feedback system is the backbone of sellers’ success. All the top sellers have large
quantities of positive feedback. On the flipside, negative feedback can hurt sales and
prevent businesses from taking off. The feedback system was intended to be a collection
of impartial reviews of the performance of buyers and sellers. If a buyer pays quickly,
their seller will leave positive feedback. If a seller ships quickly, their buyer will leave
positive feedback. This way, future buyers and sellers can get the scoop on who to buy
from and who to avoid, from people who have been there.
Negative feedback has an enormous impact on sellers in particular. If your feedback
score falls below the nineties, or even into the lower ninetieth percentile, buyers might
take their business elsewhere. But what if you feel like the negative feedback was
unjustified? Maybe the buyer was just unpleasant to work with, or had unrealistic
demands. As a seller, do you have any recourse?
You do, but it’s not easy. The best strategy is to avoid negative feedback in the first
place. But if that’s not possible, turn to a mediation service like Square Trade. With a
mediation service, you’re able to file a case regarding your negative feedback. Explain
why you think the charge is unjustified. The other party will have two weeks to respond.
Square Trade says that most cases are resolved for free without having to turn to a
mediator. But if a mediator’s services are used, case resolution will cost between twenty
and thirty dollars. There are certainly times when amicable resolution is worth the price.
As a seller, it’s up to you to decide when to pay up, and when to leave things as they are.
Never make the mistake of arguing with or harassing customers who leave you negative
feedback, deserved or not. Nothing looks more unprofessional than a seller and buyer
fighting back and forth over feedback comments. It’s understandable that you might be
angry or emotional when hit with negative fee